Cancellation Policy

Last updated: August 31, 2026

Platform operator: The Zamasho website and marketplace are operated by Ngine Creator Network (SMC-PRIVATE) LIMITED, a private limited company registered in Pakistan.

This Cancellation Policy explains when and how buyers may cancel an order on Zamasho, what happens after cancellation, and how cancellations relate to refunds. Because Zamasho is a multi-vendor marketplace, some rules may also depend on the seller, product type, and order status.

Related policies: Refund & Return Policy | Terms & Conditions

1. Overview

A cancellation stops an order before it is completed or fulfilled. After an order has been processed, shipped, delivered, or digitally accessed, cancellation may no longer be available and a refund request may be required instead.

2. Before Payment Is Completed

If you have not finished payment, you may leave the checkout page or close the payment window. No charge will be made and no order will be created.

If a payment attempt fails or is abandoned, the order will not be completed.

3. Cancelling Unfulfilled Orders

After payment, an order can usually be cancelled only while it is still unfulfilled, meaning:

  • The seller has not started processing the order
  • The item has not been shipped
  • A digital download has not yet been delivered or accessed
  • A custom or made-to-order item has not entered production

Once fulfillment begins, cancellation may no longer be possible.

4. Digital Products

For digital products such as themes, templates, graphics, files, and other downloads:

  • Cancellation may be available only before the digital product is delivered or downloaded
  • After successful delivery or download, cancellation is generally not available
  • A refund may still be reviewed under our Refund & Return Policy if there is a valid issue with the product

5. Physical Products

For physical products, cancellation may be accepted before the seller ships the item. If the order has already shipped, cancellation is usually not possible and a return process may apply instead under the seller’s return policy and our Refund & Return Policy.

6. Custom, Personalized, or Made-to-Order Items

Custom, personalized, or made-to-order products may not be cancellable once production or customization has started, unless required by law or agreed by the seller.

7. Checkout Links and Guest Purchases

Orders placed through checkout links or guest checkout follow the same cancellation rules. If you completed payment and need to cancel, contact us or the seller as soon as possible with your order number and payment details.

8. How to Request a Cancellation

To request cancellation, use one of the following:

  1. Your order page in your Zamasho account, if available
  2. Direct message to the seller through the order page
  3. The Help Center
  4. Email: support@zamasho.com

Please include your order number, product name, and reason for cancellation.

9. Cancellation vs Refund

Cancellation and refund are related but not the same:

  • Cancellation stops an order before completion or fulfillment
  • Refund returns money after payment when a cancellation, return, or dispute is approved

If your order cannot be cancelled, review our Refund & Return Policy to see whether a refund request may be available.

10. Seller-Initiated Cancellations

A seller may cancel an order if an item is unavailable, out of stock, cannot be fulfilled, or due to another valid operational reason. If this happens after payment, an eligible refund will be processed according to our refund policy and payment method rules.

11. When Cancellation May Not Be Available

Cancellation may be denied when:

  • The order has already been processed, shipped, or delivered
  • A digital product has already been downloaded or accessed
  • Production has started on a custom or made-to-order item
  • The request is fraudulent, abusive, or violates platform policy
  • Applicable law or seller policy does not allow cancellation

12. Refund Timing After Cancellation

If a cancellation is approved after payment, refunds are processed according to the original payment method. Card refunds may take several business days to appear on your statement. Wallet refunds, where available, may be processed faster.

Contact Us

For questions about this Cancellation Policy, contact us: